FCA & Financial Ombudsman
We are authorised and regulated by the Financial Conduct Authority.
You can check us on the FCA register by searching for our company name or our FCA number, which is 918191.
You can also telephone the FCA on 0800 111 6768
Our internal complaints handling procedures, detailing how we deal with complaints and the procedures we follow are available upon request.
If for any reason you cannot suitably settle your complaint with us, you are entitled to refer it to the Financial Ombudsman Service by contacting 0800 023 4567 or accessing their website http://www.financial-ombudsman.org.uk/contact/
